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Home » Help » Frequently
Asked Questions |
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Is ordering
from you on the Internet
safe and secure?
Do you ship to my
country?
How long will it
take for my order
to arrive?
Can
I order items which
are ‘Out
of Stock’
What do I do if the
goods I ordered haven't
arrived?
What should I do
if I have problems
placing my order?
Can I change my order
after it has been
submitted?
Can I cancel my order
after it has been
submitted?
What do I do if I've
placed a duplicate
order?
Why
didn’t
I receive an email
confirming my order?
How can I tell if
an item is in stock?
What
if I can’t
find what I’m
looking for on your
website?
Do you have a catalogue?
Do you offer wholesale
prices to shops and
other businesses?
How accurate are
the product images
on the site?
How accurate are
the sizes listed
on your Web pages?
How do I get you
to stop emailing
me your newsletter?
Do you share my personal
information?
How can I order from
you without using
my credit card on-line?
How can I pay for
my order?
Do you accept cash?
Where do I send my
cheque or postal
order?
Can I pay you in
Euros or Dollars?
Which credit cards
do you accept?
Which debit cards
do you accept?
Do you accept Western
Union or wire transfers?
How do I use a discount
code?
When am I charged
for my order?
How will I know when
my order ships?
Can I return my order?
I’m not at
home during the day.
How can I get my
goods?
What
should I do if my
goods were damaged
in transit?
What should I do
if some of my order
is missing?
What should I do
if you've sent me
the wrong goods?
What should I do if the MP3 download fails?
Are the MP3 downloads all legal?
What should I do if I don’t get the email with how to download MP3s?
How do I play the download file?
What format are your music downloads in?
Do the MP3 downloads come with embedded cover art?
Can we get it at higher byte-rate than the version on the store?
Can I get a refund on the MP3 I purchased?
Is
ordering from you
on the Internet safe
and secure?
Generally it is just
as safe to order online
from a reputable store
like Loudclothing.com
as it to pay using
your credit or debit
card in a shop.
Do you ship to my
country?
We ship to the UK,
Europe, North America
and several other countries
as well. If your country
appears in the country
dropdown list then
we are able to ship
to your address.
How long will it take
for my order to arrive?
Most orders are dispatched
within one to five
working days. Occasionally,
when there is a temporary
problem with one of
the items you’ve
ordered, your order
may be delayed. Once
your order has been
dispatched it takes
two or threedays to
be delivered to UK
addresses, about a
week to be delivered
to European addresses
and two or three weeks
for all other countries. UK customers who need their goods extra quick can use our Next Working Day service.
Can
I order items which
are ‘Out
of Stock’
Sadly you can't buy
stuff that is out of
stock.
What
do I do if t he
goods I ordered haven't
arrived?
The first thing you
should do if the goods
haven’t arrived
even though we’ve
emailed you getting
you they’ve been
sent is contact your
local postal delivery
office to see if they
are holding your goods
for you. UK and European
customers should do
this after five days
but before two weeks
has elapsed. Customers
from outside Europe
should wait two weeks
and then contact their
postal delivery office.
If the postal delivery
office hasn’t
been able to help you
email our customer
service team who will
then investigate for
you.
What should I do if
I have problems placing
my order?
If you have a problem
at any point before
entering your credit
or debit cards details
or if you are planning
to pay by phone, cheque
or money order it is
safe to simply resubmit
your order. Your first
order will be automatically
deleted in due course.
If you have already
entered your credit
card or debit card
details we recommend
that you email us at
orders@loudclothing.com
and we will investigate
Can I change my order
after it has been submitted?
If you need to change your order we suggest you either send us a message using our contact form or call our customer service guys on 0845 226 8381 (+44 845 226 8381) from outside the UK) and they'll do their best to sort you out.
Can I cancel my order
after it has been submitted?
If you wish to cancel
an order you’ve
placed please send
a message to our customer
service team who
will arrange to cancel
to the order and refund
you any money you’ve
paid. You can also
call our team on 0845 226 8381 (+44 0845 226 8381 from outside
the UK). You can only
cancel an order prior
to it being dispatched.
What
do I do if I've placed
a duplicate order?
If you order twice
by mistake send
a message to our team
and tell them the reference
number of the item
you want cancelled.
They will arrange to
cancel the order
and refund you any
money you’ve
paid. You can only
cancel an order prior
to it being dispatched.
Why
didn’t I
receive an email confirming
my order?
If you use Hotmail, MSN or AOL there is an ongoing fault with their mail relays that can cause our messages to end up in your 'Junk' folder. If you do use one of these mail accounts you should add us as a friend and then our messages will arrive normally (you could also opt for using a better mail provider, like gmail.com). The other reason is that you accidentally entered your email address wrongly when you registered with us. Speak to one of our customer service team if you'd like us to send the email to you again.
How can I tell if
an item is in
stock?
If a product
has a ‘Buy’ button
is should be in
stock and available
for dispatch, though
sometimes we may
discover later
that the item is
in fact out of
stock. If this
happens we will
either email you
to tell you or
supply the remainder
of the order and
refund you the
value of the out-of-stock
item and the related
shipping costs.
What
if I can’t
find what I’m
looking for on your
website?
If you can't find what
you're looking for
on the site we, sadly,
don't have it. We do
add products all the
time so it might be
worth checking again
in a few weeks.
Do you have a catalogue?
Because we stock so
much (and because
new products arrive
every day) it isn’t
practical to produce
a full scale paper catalogue.
We do produce a catalogue
featuring a small
selection of our
products on a fairly regular basis. that you can get inside Kerrang!
Do you offer wholesale
prices to shops and
other businesses?
Loudclothing.com is
a retail website and
we do not offer wholesale
prices to shops. If
you want to sell the
products we feature
in your shop please
contact CID on +44
(0)116 276 6577.
How
accurate are the
product images on
the site?
We work very hard to
make sure that the
images on the site
reflect the actual
products we sell. If
for any reason you
find an image which
doesn’t please
let us know by emailing
us.
How
accurate are the
sizes listed on the
site?
We do our best to make
sure that the sizes
we show are right
and unlike many other
sites give a chest
measurement on our
t-shirts rather than
just a small, medium
or large size guide.
How do I get you to
stop emailing me your
newsletter?
All you have to do
is to click on the
link at the bottom
of one of the newsletters
you receive from us and our system will remove you from all future emails.
Do you share my personal
information?
Your personal information
isn’t supplied
to third parties except
when it is required
by law. We
do not allow third
parties access to our
customer list and certainly
would never consider
selling your details
to anyone else.
What is my username
and password for the
site?
We don't give you a
username and password.
So that you can trace
your order all you
need is the order number
and your email address.
How can I
order from you without
using my credit card
on-line?
We accept cheques
and postal orders
from UK customers
and international
money orders from
international customers.
You can also phone us with your order details and we can place your order for you. Our number is 0845 226 8381 (+44 845 226 8381 from outside
the UK).
How can I pay for
my order?
We accept payment by
all major credit cards,
sterling international
money orders, cheques
(drawn on UK banks)
and Paypal.
Do you accept cash?
Sending cash through
the postal system is
a very bad idea and
we don’t recommend
you do so.
Where do I send my
cheque or postal order?
Once you’ve placed
your order you will
receive an email telling
you the address to
send your payment to,
though, for reference,
it is:
Loudclothing.com
11 Waterside Road
Hamilton
Leicester LE5 1TL
United Kingdom
Can I pay
you in Euros or Dollars?
All transactions on
Loudclothing.com take
place in Pounds Sterling.
Because of this we
can’t accept
money orders, cheques
or cash in any currency
other than pounds sterling.
All cheques and money
orders must be drawn
on a UK bank. If you
send us payment in
anything other than
UK Pounds Sterling
your cheque/money order
will be rejected and
fed into the shredder. Of course you can use a credit or debit card in any currency to pay online as your card provider will simply exchange the cst into your card's currency.
Which credit cards
do you accept?
We accept all credit
cards issued by Mastercard,
Visa and JCB. There are
territory restrictions
for some cards which
prevents customers
in a very limited number
of countries using
their card online.
Which debit cards
do you accept?
We accept Visa Debit,
Visa Delta, Visa Electron, Solo and Maestro.
There are territory
restrictions for some
cards which prevents
customers in a very
limited number of countries
using their card online.
Do you accept
Western
Union or wire transfers?
Sadly we do not accept
wire transfers or payments
by Western Union transfer.
How do I use a discount
code?
To use a discount code
enter it into the ‘Discount
Code’ area
in the shopping cart.
The value of the coupon
will automatically
be deduced from the
order total. It is
very important to correctly
enter the code as we
can’t give you
the discount once you’ve
completed your order.
When am I charged
for my order?
All credit card, debit
card and Paypal transactions
are debited during
the shopping cart process.
Cheque payments are
taken from your account
as soon as they clear
(usually within five
working days).
What
are your shipping
rates?
All UK customers get free shipping using our budget shipping option. Other customers can find full details of our
shipping
costs
here.
How will I know when
my order ships?
Once your order has
been dispatched from
our warehouse an automated
email is sent to your
email address
letting you know.
Can I return my order?
Loudclothing.com offers
a money back guarantee
on all its products.
Please see our refunds and returns page for details.
I’m
not at home during
the day. How can
I get my goods?
We offer you the option
of giving a delivery
address other than
your home address so
you could arrange for
your goods to be sent
to your workplace or
a neighbour who you
know is in during the
daytime. If the delivery
person isn’t
able to deliver your
order because no one
is in a card will usually
be left giving instructions
on how to arrange redelivery.
What should I do if
my
goods were damaged
in transit?
We take a great deal
of care when packing
orders to make sure
that the items you’ve
ordered arrive undamaged,
however, occasionally
goods do get damaged
in transit. If you beleive your goods have arrived damaged please contact our customer services team and they'll help sort you out.
What should I do if
some of my order is
missing?
There can be a couple of reasons why you may receive your order with some items missing. The usual reason is that one of the items you ordered was unavailable and so we have refunded you for that item. If this has happened a sticker will be on the enclosed delivery note detailing the refund. It is possible that we have made an error while picking your order. If you discover that your goods are missing please contact our customer services team and explain the situation.
What
should I do if you've
sent me the wrong
goods?
If you find that we've sent you the wrong goods you should fill out the returns form on the back of your delivery note and return the forms and goods to us so that we can exchange it for the correct item for you. If you've lost your original delivery note you can print off a downloadable returns form. Please be aware, however, that we are unable to refund items that have clearly been worn, laundered or have been subjected to abnormal usage.
What should I do if the MP3 download fails?
If for some reason the download of your MP3 fails you can attempt to download it again using the access details you will have received in our post-ordering email. If you continue to have problems we would suggest you get in touch with our customer services team.
Are the MP3 downloads all legal?
All the digital music on Loudclothing is 100% legal and licensed.
What should I do if I don’t get the email with how to download MP3s?
First off you should check in your email junk folder as sometimes our messages end up there. If you still can't find the email speak to a member of our customer service team who will be able to check you've given the correct email address and arrange for it to be sent out again.
How do I play the download file?
The file that has downloaded will be a zip file of all the tracks you've purchased. You should un-zip the file and then import the tracks into your music software.
What format are your music downloads in?
All our tracks are MP3 format.
Do the MP3 downloads come with embedded cover art?
None of our downloads come with embedded cover art, although you could download the cover shot from the site and import that into your music software.
Can we get it at higher bit-rate than the version on the store?
We only offer the bit-rates shown on the site.
Can I get a refund on the MP3 I purchased?
We don't offer refunds on any music download
purchases where the items have been downloaded.
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